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GoTo Resolve

2.10.430 by GoTo Group, Inc.

(0 Reviews) November 18, 2024

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Latest Version

Version
2.10.430

Update
November 18, 2024

Developer
GoTo Group, Inc.

Categories
Productivity

Platforms
Android

Downloads
0

License
Free

Package Name
com.goto.resolve.customer

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More About GoTo Resolve

!! ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST !!

The GoTo Resolve mobile app is designed to assist users in troubleshooting problems on their devices. It is a convenient and efficient way for support agents to remotely access and resolve issues on a user's device.

To use the app, the user must first install it on their mobile device. Once installed, they can launch the app and enter a support key provided by their support agent. This key allows the agent to connect to the user's device and begin troubleshooting.

The app offers several features to facilitate the troubleshooting process. Users can instantly start a chat with their support agent, allowing for clear communication and quick problem-solving. Additionally, the app allows users to share their screen live with the support agent, giving them a better understanding of the issue at hand. The agent can then use this feature to troubleshoot the device as if they were physically present.

It is important to note that GoTo Resolve uses the Accessibility service to provide full remote control of the device during a session. However, this service is only used during a GoTo Resolve session and does not track or control any actions or behaviors outside of the app. This ensures the user's privacy and security are maintained at all times.

In summary, the GoTo Resolve mobile app is a valuable tool for both users and support agents. It streamlines the troubleshooting process and allows for efficient and effective problem-solving. With its user-friendly interface and helpful features, the app is a must-have for anyone in need of technical support for their mobile device.

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