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Google Support Services

3.21.1 by Google LLC

(0 Reviews) December 01, 2024

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Latest Version

Version
3.21.1

Update
December 01, 2024

Developer
Google LLC

Categories
Tools

Platforms
Android

Downloads
0

License
Free

Package Name
com.google.android.apps.helprtc

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More About Google Support Services

The Google Support Services (GSS) app allows you to share your Android device screen with a Google customer support agent for a personalized support experience. With GSS on your device, the agent can invite you to share your screen, and guide you with on-screen annotations making it faster and easier to resolve your issue. While sharing your screen, the agent will not be able to control your device, but will be able see your screen to help explain their instructions. You can completely stop or pause sharing your screen at any time.

This app is a pre-installed feature on certain devices, specifically Pixel and Nexus devices with Android 7.1.1 or higher. However, it can also be installed on most devices with Android 5.0 or higher. It is not a standalone app and can only be used when a Google customer support agent sends an invitation to the user to share their screen.

The purpose of this app is to allow Google customer support agents to remotely view and control the user's screen in order to assist with troubleshooting or resolving technical issues. This can be especially helpful for users who may not be familiar with their device or are experiencing difficulties navigating it.

The app is only accessible when the user receives an invitation from a Google customer support agent. This ensures that the user's privacy is protected and the app is not used without their knowledge or consent. Once the invitation is accepted, the agent will be able to see and control the user's screen, making it easier for them to identify and resolve any issues.

Having this app pre-installed on certain devices makes it more convenient for users to access and use when needed. It eliminates the need for users to download and install the app themselves, saving them time and effort. Additionally, the fact that it can be installed on most devices with Android 5.0 or higher means that a wider range of users can benefit from this feature.

In summary, this app is a useful tool for Google customer support agents to remotely assist users with technical issues. It is pre-installed on certain devices and can be installed on most devices with Android 5.0 or higher. It is only accessible when a user receives an invitation from a support agent, ensuring their privacy is protected. This app makes it easier for users to receive assistance and eliminates the need for them to download and install the app themselves.

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