DoubleTick CRM for WhatsApp

DoubleTick is a comprehensive solution for businesses looking to utilize the power of WhatsApp for their customer interactions. It offers a range of features, including a cloud-based team inbox, broadcast and bulk messaging, chatbot, dynamic catalogue, real-time ticket management, and detailed analytics and reports. With DoubleTick, businesses can efficiently store and manage customer information, cater to their needs, and improve their overall performance. One of the key features of DoubleTick is its role-based access control, which allows businesses to create teams and assign specific roles to their salespeople. This makes it easier to manage and address customer queries, leading to improved customer satisfaction. The platform also offers detailed productivity reports, allowing businesses to measure their sales team's performance and make necessary improvements. With real-time data and insights, businesses can better manage their sales, improve lead conversion rates, and enhance team performance. DoubleTick also automates the process of saving customer details, eliminating the need for businesses to manually enter this information. This includes details such as name, phone number, customer type, chat history, and more. Additionally, the platform offers a WhatsApp chatbot API, allowing businesses to set auto-replies and custom message templates to fulfill customer needs and expectations. With DoubleTick, businesses can also engage with customers through broadcast and bulk WhatsApp messaging. This feature saves time and increases productivity by allowing businesses to send messages to multiple customers at once. The platform also offers a centralized WhatsApp channel, making it easier for teams to manage and respond to customer queries. Other features of DoubleTick include a cloud-based team inbox, the ability to re-engage customers with notifications and special offers, and the option to share product catalogs on WhatsApp. The platform also offers easy native integration with other tools and a simple, mobile-friendly interface for easy access and management. For businesses interested in utilizing the WhatsApp Business API, DoubleTick offers a comprehensive solution with a range of features and easy integration options. For enterprise enquiries, businesses can also contact the DoubleTick team via email. With DoubleTick, businesses can boost customer engagement, improve relationships, and streamline their operations through the power of WhatsApp.